To access this UBT website for the US region, you will need to register for a website account. Please include your UBT Customer Code if you have one, as our Customer Care team will need to match it with your business or household.
* View Terms & Conditions here
TERMS OF USE
GENERAL
In these Terms and Conditions (“Terms”), “we” “us” “our” and “UBT” shall mean Universal Business Team, LLC in the United States of America and Silver Bridge Funding, Inc. O/A Universal Business Team in Canada, including any other affiliated businesses that sell products and services under any UBT brand. Unless otherwise specifically stated, the delivery of products and services through this Website will be by UBT.
UBT reserves the right to amend or change these Terms at any time, for any reason. Your use of this website (the "Website") acknowledges and represents your agreement to be bound by these Terms, including all amendments and changes hereto. You may terminate your use of the Website if any change to these Terms is unacceptable to you. Continued use of the Website following the effective date of any change to these Terms constitutes acceptance of the changes but does not affect the foregoing termination right.
These Terms were last updated April 1st, 2016.
All information in these Terms and use of the Website are intended for residents of the United States of America (“USA”) and Canada only.
MEMBERSHIP
Access to the Website and its products and services is open to members. You may request membership by providing information as set out on our registration page. Our Privacy Policy is linked on our home page and will show how we collect, store and use the details you provide.
You agree to ensure that your registration details are true and accurate at all times and you undertake to update your registration details when they change.
On registration, we will provide you with a password and username. You must ensure that your username and password remain secure and confidential. You are entirely responsible for all use, activities and charges associated with or arising from any use of your username and password (regardless of whether you authorized such use) including unauthorized use of your or any other credit card. Each username and password must be used by a single user and they are not transferable. We may monitor your use of the site using your login, including concurrent use of the same login and password. You must notify us immediately if you become aware of any unauthorized use of your username and password.
You agree to pay for services when you confirm your purchase as set out on the Website.
We reserve the right to terminate your membership if you breach these Terms or for any other reason in UBT's sole discretion. You agree UBT is not obligated to inform you of the reason for the termination of your membership.
This Website is intended to be used by members within the USA, Canada and the Caribbean only.
The Website, and any UBT products and/or services are provided to adults over the age of 18 years. When you use the Website or purchase products and/or services through the Website or through any of our other marketing initiatives, you acknowledge that you are over 18 years of age.
SITE ACCESS
In exchange for your compliance with these Terms and, where applicable, payment of any applicable fees, UBT grants you a personal, non-transferable, and non-exclusive right to access and use the Website and products and information made available on the Website for your personal use.
Your limited right to access and use the products and information on the Website does not include the right to use any data mining robots or other extraction tools. Your limited right to use the Website does not permit you to metatag or mirror the Website without UBT’s prior written consent, which UBT may withhold for any reason. UBT may withdraw or terminate your right to access the Website if UBT becomes aware of activities by you in violation of any of these Terms.
Any violation of these Terms immediately terminates your right to access the Website.
You are permitted to download a copy of the products and information on this Website to your computer for your personal use provided you do not delete or change any copyright symbol, trademark, or other proprietary notice on or in the products or information. Your use of any UBT products, information, or other content in the Website in any other way infringes UBT’s intellectual property rights. The Intellectual Property section of these Terms sets out in more detail the limited rights you have to and with the products and information on the Website.
LINKS TO OTHER SITES
Links to or from third party internet sites outside the Website are meant for convenience only and your access to them is at your own risk. These links are not endorsements, guarantees or recommendations by UBT of the products or services offered on those sites. UBT cannot guarantee that these links are functional or secure and cannot be held responsible for damages or prejudice of any nature resulting from the use or the content of the other sites connected to the Website through links.
GOVERNING LAW AND JURISDICTION
These Terms and any transactions contemplated by these Terms shall, in all respects, be construed according to, and the rights and liabilities of the parties shall in all respects be governed exclusively by, the laws of the State of Iowa for members located in the USA or the laws of the Province of Manitoba for members located in Canada, without reference to the rules of conflicts of law. Any dispute between you and UBT regarding these Terms arising in the USA shall be brought only in any state or federal court located in the State of Iowa, county of Polk. Any dispute between you and UBT regarding these Terms arising in Canada shall be determined by final and binding arbitration in Manitoba, on a simplified and expedited basis by one arbitrator pursuant to the current laws and rules relating to commercial arbitration in Manitoba on the date of the notice of arbitration. For greater certainty, you agree to waive any right you have may have to commence or participate in any class action against UBT and, where applicable, you also agree to opt out of any class proceedings against UBT.
SEVERABILITY AND WAIVER
Each provision of these Terms is intended to be severable and if any provision is determined by a court of competent jurisdiction to be illegal, invalid or unenforceable for any reason whatsoever, such provision shall be severed from these Terms and will not affect the legality or validity or enforceability of the remainder of these Terms or any other provision and the Terms shall be construed, as nearly as possible, to reflect the intentions of the severed provision(s) to the extent possible under applicable law.
No delay on the part of UBT in exercising any right, power or privilege under these Terms shall operate as a waiver of those rights, nor preclude any other or further exercise of those rights or the exercise of any other right, power or privilege under these Terms.
CUSTOMER GRIEVANCES
If for any reason you feel UBT has not served your interests suitably or that some products do not meet your expectations, or if there is a hardship or other special consideration involved in your use of the Website or your relationship with UBT, UBT invites you to contact [email protected] to discuss such issues and to potentially reach a resolution. If this is not successful, then you may appeal the matter or forward complaints in writing to UBT by emailing [email protected].
LIMITATION OF LIABILITY AND INDEMNITY
UBT and all of UBT's officers, directors, employees, subcontractors, agents, successors, or assigns (collectively “UBT”) shall not be liable for any loss, injury, claim, liability, or damage of any kind resulting in any way from (a) any errors in or omissions relating to the Website or the products not being available or not being included in or through the Website, (b) the unavailability or interruption of the Website or any products provided in or through the Website, (c) your use of the Website or any of the products offered in or through the Website, (d) the loss or corruption of any data or equipment in connection with the Website, (e) the content, accuracy, or completeness of any information or products offered on or through the Website, regardless of whether you received assistance in the use of the Website, (f) any delay or failure in performance beyond the reasonable control of UBT, or (g) any content retrieved from the Internet even if retrieved or linked to from within the Website.
To the maximum extent permitted by applicable law, UBT, its agents, assigns, employees, contractors, consultants, and service providers and their respective successors and assigns shall not be liable to you or any third party for any direct, indirect, special, incidental, punitive, or consequential damages whatsoever incurred through the use of the website, UBT products, and/or services. UBT is not responsible for any use of the website, UBT products and/or services by you or any third party, loss of profit, loss of revenue, loss of reputation, or for any business interruption arising out of or in any way related to these terms of use, your use of, or inability to use, the UBT products. UBT is not responsible for any information, website content or materials made available by or on behalf of third parties whether referenced on the ubt website or otherwise accessible over the internet.
The aggregate liability of UBT in connection with these terms of use, your use of the website, any UBT products and/or services or any other circumstance giving rise to liability shall be limited to direct damages only and such direct damages shall not exceed the fee paid by you to UBT for UBT products and/or services giving rise to the dispute. In no event, however, shall such liability exceed $100.00 us/cad, as applicable.
You agree to defend, indemnify, and hold harmless UBT, its agents, assigns, employees, contractors, consultants, and service providers and their respective successors and assigns, from and against any and all claims, demands, actions, proceedings, liabilities, judgments, penalties whether civil or criminal, taxes, and all costs, liabilities and expenses (including, without limitation, reasonable legal fees on a solicitor client basis) arising out of or relating to your use of the Website, UBT products and/or services, or that may be incurred by UBT arising out of, or relating to, your violation of these Terms, the misuse or illegal use of the Website, UBT products and/or services, or any violation by you of applicable law or rights of any third parties (including intellectual property rights), the failure of you to comply with applicable laws and regulations, any errors in any data (including maintenance data) supplied to UBT, or your gross negligence or willful misconduct.
COPYRIGHT
The copyright to all content on the Website including but not limited to computer code, applets, graphics, images, layouts, music, audio, and visual material and text belongs to UBT or UBT has a license to use such materials. All trademarks, brands, and logos generally identified either with the symbols TM or ® which are used on this Website are either owned by UBT or UBT has a license to use them. When you visit the Website, UBT gives you a limited, non-exclusive, royalty-free, revocable right to access and use UBT’s information for your own personal and business use. If you use UBT’s content in any other way, you will be infringing UBT’s intellectual property rights.
COMMENTS
Any comment, feedback, idea, or suggestion (called “Comments”) which you provide to UBT through the Website or any other forum (including face-to-face sessions, seminars, chat lines, blogs, and the like) become UBT’s property. If in the future UBT uses your Comments in promoting its Website or products offered on or thorough the Website, or in any other way, UBT will depersonalize it unless your consent to use your name is obtained. Furthermore, you agree that UBT is entitled to use your Comments for any commercial or non-commercial purpose without compensation to you or to any other person who has transmitted your Comments. If you provide UBT with Comments, you acknowledge that you are responsible for the content of such material including its legality, originality, and copyright.
PROTECTION OF COPYRIGHT
This Website and any of the products may contain Intellectual Property of UBT or licensors. If UBT finds you have used its copyright material contrary to these Terms, UBT may bring legal proceedings against you seeking monetary damages and an injunction to stop you using those materials.
PRIVACY POLICY
By agreeing to these Terms, you are also agreeing to UBT's Privacy Policy as it appears on the Website. The Privacy Policy should be reviewed prior to completing any transaction on the Website.
PRODUCTS AND SERVICES
PRODUCTS OFFERED
We offer products via the Website, by email, by hard copy brochures, and by face to face selling. Our offers are made only for acceptance within the USA and Canada by persons over the age of 18 years. Every offer is made on the basis that UBT will consider an order from you pursuant to the offer and will conclude a sale at UBT’s sole discretion by accepting your order. If UBT elects to accept your order, UBT will notify you by email within 7 days of your order.
COMMISSIONS
From time to time, UBT may offer products via the Website, by email, by hard copy brochures, and by face to face selling that are provided by third parties and which are typically subject to agreements whereby UBT benefits, whether by cash payment rebate, commissions, or otherwise for introducing you as a purchaser of those products. In purchasing such products, you hereby expressly acknowledge and consent to this arrangement. UBT may also receive transactional information in relation to these agreements for auditing of benefits and marketing purposes.
PRODUCT DESCRIPTIONS
UBT strives to describe products included on the Website as accurately as possible. Images and pictures are provided by way of illustration and do not necessarily show the full designs or options of the products. No products come with any add on or accessory unless expressly stated.
PRICES AND PAYMENTS
Prices advertised are in US Dollars (www.ubteam.com) and Canadian Dollars (www.ubteam.ca), as applicable, and exclude all applicable taxes unless otherwise stated. Any applicable taxes shall be added to each invoice at check-out.
Fees for UBT products ("Fees") are outlined on the Website and become payable at the time you agree to purchase such UBT products. Payment may be made through any method authorized by UBT and UBT reserves the right to change, or to stop accepting, any permitted payment method at any time. You authorize UBT to charge you for any UBT products purchased by you at the time such Fees becomes payable and warrant that you are authorized to use the payment processor selected by you.
You specifically acknowledge and consent to the collection and use of your information, including personal information, by third party payment processors as necessary to process your payments.
In the event you believe that UBT has billed you in error, you must contact UBT within ninety (90) days of the date of purchase. No refunds or adjustments will be provided for charges which are more than ninety days old. By agreeing to these terms, you release UBT from all liability and claims resulting from any error that you do not report to UBT within ninety days of the date of purchase.
DELIVERY
Depending on the products offered, delivery may be electronically by download, physically by transport selected by UBT, or by progressive release and delivery over a specified period. The title to any products sold to you will not pass to you until UBT has received payment in full. Costs of packaging and delivery to you will be paid by UBT unless stated otherwise.
CUSTOMER SERVICE CONTACT AND RESPONSE TIME
UBT Customer Service team operates during business hours 7:00 AM – 7:00 PM central standard time, Monday through Friday, except for on public, governmental and statutory holidays. UBT will endeavor to respond within one business day to any customer enquiries sent to [email protected] during business hours. Otherwise contact with UBT can be made by calling 1 866 996 6336 to speak to a Customer Service representative. For all calls made after business hours, please leave your contact details so UBT can return your call at its earliest convenience.
CUSTOMER SATISFACTION GUARANTEE AND RETURNS
If for any reason you are not satisfied with any UBT products, you may return them for a refund of your purchase price. Products returned for a refund must be received by UBT in their original saleable condition within 30 days of the sale. Products will remain at your risk until received by UBT. Your right for a refund for products for which you are not satisfied applies only to products supplied directly by UBT and not to products purchased from one of UBT’s suppliers. Other rights and remedies in relation to the products purchased from UBT include:
- The benefit of all manufacturers’ warranties in relation to the products;
- UBT’s warranty against defect in respect of all electronic hardware for the period of the manufacturers’ warranties, provided the hardware is used according to the manufacturers’ recommendations; and
- UBT’s warranty that any electronic hardware that is inoperable on arrival or that fails within 30 days of shipping will be replaced by UBT as soon as possible, provided the faulty hardware is returned to UBT.
To utilize UBT's repair services, or make return requests, please contact [email protected] or call 1 866 996 6336. You will be given a reference number and instructions regarding how products are to be delivered to UBT. Always include the reference number provided, your current contact details, a description of the service you are seeking, and any requested supporting documentation. Where any returned products contain data, UBT cannot guarantee the recovery or transfer of that data. You are strongly recommended to back-up all your data on a regular basis and prior to returning any products for repair or warranty claims.
REPAIRS
If you purchase UBT products that are defective, UBT may, at its option:
- Repair or replace the products or any part of them or reimburse you for repair or replacing the products;
- Resupply the services or pay the cost of having the services supplied again; or
- Refund your purchase price.
UBT will always contact you to advise you of valid claims regarding any defective products, to accept a claim or to notify you that required repairs are chargeable.
Tampering with, attempting to repair, or damaging any products or devices may void your warranty, if any. Warranties, if any, do not cover user damage to the device. Warranties, if any, may not cover abnormal use or consumable parts.
When repairing or replacing equipment and hardware UBT may use refurbished or like new parts, and where UBT is unable to replace an item, UBT may provide an alternative that is like or superior to the goods replaced.
Please refer to the procedures in Paragraph 5.2 for making claims and arranging returns.
LIMITED WARRANTY
UBT represents and warrants that it has the right and authority to make the Website and the products offered on or through the Website available to you pursuant to these Terms.
Except as otherwise provided in the foregoing limited warranty, the website and products are provided on as “as is”, “as available” basis and UBT and each third party supplier of products expressly disclaim all other warranties, including the warranties of merchantability and fitness for a particular purpose.
You agree that, the international conventions concerning the sale of goods shall not apply to these Terms or the provision of any products and services by UBT.
SOFTWARE
All software products sold by UBT are subject to the terms and conditions of the license agreement and terms and conditions relating to that software. You acknowledge your obligation to honor such license agreements and terms and conditions. All rights, title, or interest in respect of the intellectual property rights in the software remain with UBT or the licensor of the software.
MONTHLY SOFTWARE & LICENSE SYSTEM
All computer hardware sold by UBT has Streamline3 software ("Streamline3") pre-installed, which you are licensed to use by the Monthly Software and System License fee. Streamline3 software manages access to the Internet on your behalf with default settings which you as the responsible business owner are able to modify for your intended use, subject to the following conditions:
- Streamline3 software is not transferable to another device or user.
- As the purchaser of a computer or laptop, you are responsible for the administration of the pre-installed Streamline3 software settings and must agree to the software licensing terms and conditions.
- Removal and circumvention of the Streamline3 protection system provided is not to be undertaken in any way, form, or fashion and may breach its warranty.
ENTIRE AGREEMENT
These Terms, when read with any terms and conditions included with the products or provided at check-out relating to any purchase, represent the whole of the terms of the contract between you and UBT and all representations, warranties, undertakings, prior agreements, or arrangements, whether written or oral, are expressly excluded. Where there is a conflict between these Terms and terms and conditions included with the products, the terms and conditions with the products take precedence. You expressly acknowledge that in entering into a purchase with UBT you have not relied upon any prior representation made by UBT concerning the products, their uses, fitness, quality, or specifications.
INTELLECTUAL PROPERTY
UBT owns copyright in the content made available through all UBT products, including text, images and source code, and trade-mark rights in material used as trade-marks, including text, logos and icons. Nothing in these Terms vest or transfer any intellectual property rights in or to you and any use, alteration, or replication of any of UBT's intellectual property is a violation of these Terms and applicable USA, Canadian and International intellectual property laws.
You agree to not take any action to jeopardize, limit or interfere with UBT's intellectual property rights, including making copies of copyright protected material and using or challenging UBT's trade-marks.
Certain materials or information available to you through the UBT products or through links to third party websites may be subject to third party intellectual property rights. All such intellectual property rights are and shall remain the property of their respective owners or creators (as the case may be). You acknowledge and agree that UBT is not responsible for the accuracy, completeness or content provided by or on behalf of third parties.
UBT, www.ubteam.com, and www.ubteam.ca are the trademarks and service marks of UBT. All other trademarks, service marks and logos used in this site are the trademarks, service marks, or logos of their respective owners. Nothing on the Website should be construed as granting any license or right to use any trademark, service mark, or logo displayed on the Website without the express written permission of UBT or the third party that may own the trademark, service mark, or logo.